Business Systems Analyst
Oct 2023 - Present
RS2 Software Plc
• Gathering and analyzing client requirements for RS2's payment solutions, ensuring alignment with business goals and technical specifications for global banks, financial institutions, ISOs, ISVs, PayFacs, fintechs, and merchants
• Preparing use cases, performing gap analysis, and translating them into clear functional requirements for the technical teams
• Collaborating with technical teams to communicate requirements and ensure the effective configuration and implementation of payment solutions within RS2’s global processing platform
• Documenting test scope, creating detailed test cases, and actively testing payment solutions systems to ensure they meet business and functional requirements, supporting RS2’s ability to process over 7 million transactions per hour
• Participating in User Acceptance Testing (UAT) and providing PROD support to ensure seamless product launches, and ongoing post-launch troubleshooting
• Working with major card schemes (Mastercard, Visa, Amex, Discover etc.) to support the multi currency and cross-border clearing & settlement capabilities of RS2’s BankWORKS® system
• Continuously monitoring payment technology trends and providing insights to enhance RS2’s offerings in areas such as Alternative Payments, e-Wallets, and Fraud Screening, ensuring continued digital payment excellence across the payments value chain
Manager & Team Leader
April 2020 - Sept 2023
GoldenPro Limited
• Recruited, trained, and coached staff to enhance performance, fostering an optimal working environment.
• Addressed and resolved conflicts and complaints from customers and employees, maintaining a positive rapport within the business.
• Successfully set and attained business and profit objectives, demonstrating adept strategic planning and execution.
Senior Web Designer
April 2018 - Mar 2020
GoldenPro Limited
• Collaborated with clients to conceptualize and create innovative website designs, ensuring alignment with branding and user journey needs.
• Produced and presented sample sites, keeping clients informed of project progress, and incorporated feedback to enhance design.
• Established and enforced design guidelines, standards, and best practices to maintain website appearance and functionality.
• Utilized various content management systems, implemented features, and conducted thorough testing to improve website design.
• Stayed current with design trends, technology developments, and accessibility standards, advising clients on search engine optimization and providing post-launch training and support.
• Provided training and/or support once the site is signed off.
Website Designer
Oct 2016 - May 2018
GoldenPro Limited
• Conceptualized and designed visually appealing, user-centric websites.
• Translated client and stakeholder visions into responsive and aesthetically pleasing web designs, engaging closely with clients for iterative enhancements.
• Executed front-end development, ensuring seamless integration of design elements and compliance with web accessibility standards for enhanced user inclusivity.
Website Designer/IT Instructor
May 2015 - Oct 2016
Youngtec Computers Academy
Designed and optimized responsive websites incorporating client CMS and data feeds. Ensured websites adhered to best design practices and integrated brand elements based on marketing and research insights. Additionally, planned and facilitated computer skill lessons for students, monitored their progress, and trained new employees on hardware and software use.